Welcome to Ealing Florist’s online store. Please read the following Terms & Conditions carefully before confirming your order for flower delivery in Ealing and surrounding areas. By using our website and placing an order, you agree to be bound by these Terms & Conditions. These terms are intended to govern the contract between Ealing Florist ("we", "us", or "our") and you, the customer ("you" or "your"), for all online flower orders and deliveries.
Ealing Florist provides an e-commerce platform for the sale and delivery of fresh flowers and related floral products. Delivery services are available to customers within Ealing and the surrounding areas, as specified during your order process. These Terms & Conditions apply equally to all such customers.
To place an order for flower delivery in Ealing:
Upon receiving your order, we will send you an order confirmation acknowledging receipt by electronic means. This does not signify acceptance of your order but confirms that we have received it for processing. Acceptance and completion of the contract between us occurs on dispatch of the product(s) for delivery, at which point we will send you a dispatch confirmation.
All products are subject to availability. In the event of supply difficulties or if flowers of the ordered variety are unavailable, we reserve the right to substitute with flowers of equal or greater value and quality. We will endeavour, where possible, to provide flowers of a similar style and colour. If a significant substitution is required, we will contact you before proceeding. Seasonal variations and stock from suppliers may occasionally affect availability.
Our flower delivery service covers Ealing and its surrounding areas. Deliveries are conducted on the date specified in your order, subject to availability and any specific time slots chosen at checkout (if available). We aim to deliver within agreed timescales, however delays can occasionally occur due to unforeseen circumstances such as traffic, weather, or force majeure events. In such cases, we will make all reasonable efforts to complete delivery as soon as possible.
If the recipient is not available at the provided address, we will attempt to leave the flowers in a safe place (as per your instructions), with a neighbour, or, if necessary, arrange for redelivery. Where neither delivery nor safe storage arrangements are possible, we may contact you to agree alternative arrangements, which could incur additional charges.
Please ensure the delivery details are accurate. Incorrect or incomplete information may cause delays or prevent delivery, for which we cannot accept liability.
Payment must be received in full before dispatch and delivery of your order. We accept major credit and debit cards and any other payment method specified at checkout. All payments are processed securely. Prices stated on the website are inclusive of VAT and exclude delivery charges, which will be displayed during the ordering process. Order confirmation and dispatch will only be completed following successful payment clearance.
You have the right to amend or cancel your order, subject to the following conditions:
If you are entitled to a refund following a valid cancellation, we will process your refund as soon as possible, and in any event within 14 calendar days from the day on which we accept that you are entitled to a refund.
Your satisfaction is important to us. If you are not satisfied with the quality of our flowers or products, please notify us within 24 hours of receipt. Where flowers are received damaged or in unsatisfactory condition, we may request photographic evidence for quality control purposes. At our discretion, we may offer a replacement, credit note, or full/partial refund, in accordance with your statutory rights. Due to the perishable nature of flowers, returns may not always be possible unless the goods are proven to have been faulty or not as described.
You are responsible for:
We aim to provide our flower delivery service in Ealing and the surrounding areas to the high standards expected of a reputable florist. However, apart from liability for personal injury or death arising from our negligence, or where otherwise required by law, we shall not be liable for:
Our total liability to you for any loss or damage arising from your order, in contract or tort (including negligence), shall be limited to the total price paid for the relevant order.
All content, design, logos, images, and product descriptions on the Ealing Florist website are our exclusive property and may not be copied, reproduced, or used for any commercial purpose without our prior written permission. Accessing or using our website for fraudulent orders or unauthorised commercial purposes is strictly prohibited and may result in legal action.
Your privacy is important to us. Personal data submitted during the ordering process is handled according to our data protection and privacy policies, in compliance with UK legislation. We do not share your data with third parties except as necessary to process your order and deliver your flowers.
If you have any concerns or complaints about your order, please contact us as soon as possible after the date of delivery. We will endeavour to resolve disputes amicably and to your satisfaction, in accordance with our complaints process. Where no agreement can be reached, you have the right to seek alternative dispute resolution, as provided for by UK consumer protection law.
These Terms & Conditions, and any disputes arising in connection with them or with your flower order or delivery, are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts.
We reserve the right to update or amend these Terms & Conditions from time to time. Any changes will be posted on our website and will take effect immediately upon publication. We encourage you to revisit this page occasionally to stay informed. Orders placed will be subject to the terms active at the time of ordering.
These Terms & Conditions apply to all online customers of Ealing Florist, including those residing or ordering for recipients both in Ealing and the surrounding districts. Should you have any questions regarding these terms or require clarification on any provision, please contact us prior to placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ealing, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ealing.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
