At Ealing Florist, we deliver delight with every bouquet. We’re proud to be a trusted local florist serving Ealing’s households and businesses, and stand by the quality and freshness of every arrangement we send. Our team is committed to ensuring you receive the freshest flowers possible, every time you order from us.
If your order arrives damaged or does not match your expectations, please contact us immediately upon receipt. To ensure a swift resolution, we recommend letting us know within 24 hours of delivery. Please retain the flowers and packaging, as we may request photos to assess the issue. We strive to make it right as quickly as possible, so you can enjoy the flowers you deserve.
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to our instructions. If your flowers do not stay fresh within this period, please reach out to us. We source premium stems daily to ensure all our Ealing customers experience exceptional lasting quality.
Should you be dissatisfied for any reason—such as condition, freshness, or a delivery mishap—we offer flexible options: either a full refund or a prompt replacement bouquet. Your satisfaction remains our top priority. To request a refund or replacement, please notify us within 5 days of receiving your flowers, along with any supporting details we may require to help you.
We strive to resolve all concerns swiftly and fairly. If you have a complaint, please contact us with your order details and a description of the issue. Our customer service team will acknowledge your communication within one working day and work to resolve your complaint as quickly as possible. We will keep you updated at each stage and aim to find a solution that leaves you delighted with our service.
As a local Ealing florist, we value the trust the community places in us. We are committed to ensuring your flowers are always fresh and beautifully arranged. Whether it’s a home, office, or special occasion, our quality guarantee and responsive support make us a florist you can rely on near you.
We appreciate every customer and thank you for supporting local business. Please don’t hesitate to reach out should you have any concerns regarding your flowers. Our dedicated team is here to provide you with the very best service and make every Ealing flower delivery a joyful experience.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
